International Orders (Orders Shipping Outside Of The United States)
International shipments will require more postage than our site charges. Before we can
ship your order we need to receive the additional amount to cover shipping.
Any international orders with a total over $50.00 are subject to a
$5.00 International Paperwork and Transport Fee.
These orders can only be shipped by taking them directly to our
shipping carrier and require a fair amount of time and paperwork to complete.
Please send an email to info@utahbiodieselsupply.com
with a request for the additional amount for shipping. We will email you back with the different shipping
options available to you along with the cost for each option.
Once you select your preferred shipping option, you can pay the additional required shipping
required through our international shipping page.
If we don't hear from you within 2 weeks of placing your order,
we will cancel your order and charge a $5.00 restocking fee.
Customs, GST, VAT, & Brokerage Fees
When shipping internationally, each country charges set amounts for customs and taxes to bring things into
each country. These costs are the customers responsibility to pay.
We typically ship using US Mail, DHL, UPS and Fed-Ex. Here's how each group handles these fees.
US Mail:
Customs is collected by your local postal agency before the package is released to you.
UPS/DHL/Fed-Ex:
These carriers may deliver your items to you but then may send you a bill for any taxes and customs fees.
Typically it's just a few dollars, but in the case of chemicals it may be more. Utah Biodiesel Supply
is not responsible for paying these charges. If our carriers notify us that these charges have not been paid,
we may contact you to notify you to get them paid. If they continue to not be paid, we will have each carrier
utilize their collection agencies to collect these fees. In some cases, the local country revenue service may
be involved. PLEASE ENSURE THAT ALL THESE FEES ARE PAID TO AVOID ANY COLLECTION FEES ON YOUR END.
Request A Shipping Quote
You may also request a shipping quote prior to placing an order by emailing us at
info@utahbiodieselsupply.com.
Please include the items you'd like to purchase as part of your order so that we can
estimate the shipping accurately. Please note that our quotes do not include any customs or taxes in your local
country. Those are beyond our control and are set by each individual country.
Returns Shipping
In order to keep our prices low, we will cover shipping charges to send replacement items to you
but we don't cover the shipping charges for you to send a defective item back to us.
Shipping Material
We seek to be an environmentally concious company.
We pack all of our boxes with recycled packing material whenever possible.
This may include newspaper, kraft paper, and generic brown packing paper.
Our boxes and envelopes are also made from recycled material whenever possible.
So, not only do you get great products but you receive them in recycled products as well.
You may even get to read the local Utah news while unpacking your product!
How To Contact Us
We can be contacted by phone, fax, or email during normal business hours.
Visit our Contact Us page for contact information.
When contacting us about an order, be sure to include your name, the product ordered, and any questions you may have.
